Shipping & returns
- Royal Mail Tracked 24 hr £3.95 or Free for Orders over £50 and 48 hr £2.95 or Free for orders over £25
- Royal Mail Special Delivery £6.95
- UPS / Parcel Force is used for larger orders and is free for orders over £95 within the UK.
We now offer a flat rate shipping to most of Europe for orders up to 3 KG at £12.45, and this is free for orders over £150
UK Orders will be despatched the same day if placed before 2 pm GMT - International orders will be despatched within 24 hrs of the order being placed.
All deliveries are tracked and signed for when these options are available.
*Please note that delivery times are in addition to despatch times. Some items may have extended despatch times, which will be indicated on each product page, Mainly Heavy and Large items that require special packing. Artworks will require additional packaging time to ensure safe delivery 2 - 3 days.
Deliveries are via Royal Mail, DPD and UPS. (delivery times will vary depending on the service selected). You will receive an email with a tracking link once your order has shipped.
General Delivery times for orders are 1 - 2 days for UK / EU orders and 3 - 6 days for all other regions.
During the festive period, delivery times may be extended.
*Some products carry additional postage/packaging times or charges and are visible on the product page and during the checkout process. Generally, these exclusions are only applicable to very large or heavy Artworks.
Important note: If an out-of-stock item is on your order, we will place the order on hold and email you within 2 hrs to offer alternatives or provide an estimate to fulfil the order.
Returns and Refunds
At Water Street Gallery, we strive to ensure you are delighted with your order and will always go above and beyond to show our appreciation for your custom.
Should you change your mind or are unsatisfied with your purchase, please get in touch with us within 14 days of receiving your order to request a refund or exchange.
Goods returned must be in the condition in which you received them.
If goods are damaged on delivery or there is an error with your order, you are entitled to a full refund, including delivery costs.
We will process refunds within 48 hrs once the goods have arrived back. During specific busy periods, refunds may take up to five days to be processed, which is in addition to the bank's processing time. Depending on the bank, it can take anywhere from 3-7 business days to show up.
To initiate a return, you can either visit MY ACCOUNT, EMAIL US, or visit our DROP-OFF RETURNS within 14 days of your order. When using the drop-off portal, you will require your Shipment Number, e.g. SHIP0123 provided to you in a notification email when your order shipped and your postcode, e.g. OL14 5AB. We also offer a COLLECTION SERVICE with Royal Mail.
Orders and accounts
If you have not yet registered for account access, please use the same email you used to order. This will give you access to your previous orders.
Alternatively, you may find the return instructions on the packing slip included with your order.
Reach out to us using the CHAT in the bottom right of any page online.
Note: International Shipping
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You must bear any such additional charges for customs clearance. You should note that customs policies vary widely from country to country; Water Street Gallery refers each customer to contact their local customs office for further information. Shipping costs for international orders and any taxes incurred are non-refundable.