Shipping & returns
We are offering an exciting new Gift Wrapping with Note to make gifting extra special this year - We all need it!
Royal Mail Tracked 24 hr £3.95 or Free for Orders over £50 and 48 hr £2.95 & Free for orders over £25 | UPS / Parcel Force are used for art purchases and is free for items over £50 within the UK.
For EU or international deliveries the price is calculated in the checkout. If you do not see a delivery cost please let us know and we will assist you further.
UK Orders will be despatched on the same day if placed before 2pm GMT Non UK orders will be despatched within 24 hrs of the order being placed.
All deliveries are tracked and signed for when these options are available.
*Please note that delivery times are in addition to despatch times that are visible on each product page. Some items may have extended despatch times, and these will be clearly indicated on each product page.
Deliveries are via Royal Mail , UPS or Parcelforce. (delivery times will vary depending on the service selected).
General Delivery times for orders are 1 - 2 days for EU orders and 2 - 5 days for all other regions. Postage costs are automatically calculated during the checkout process and are dependent on the item/items you are ordering and your location.
*Some products carry additional postage/packaging charges and are made visible on the product page and during the checkout process. Generally, these exclusions are only applicable for very large or heavy Artworks.
Important note : If there is an out of stock item on your order we will place the order on hold and email within 2 hrs to offer alternatives or provide an estimate to fulfill the order.
Returns and Refunds
At Water Street Gallery we strive to insure you are completely satisfied with your order and will always go above and beyond to show our appreciation for your custom.
Should you change your mind or are not satisfied with your purchase, please contact us within 28 days of receiving your order to request a refund or exchange.
To initiate a return, you can do so either by visiting MY ACCOUNT or dropping us an email / either of the chat channels below or giving us a call. If you have not yet registered for an account access, please use the same email you used to order, this will give you access to your previous orders. Once you are logged in to your account, navigate to orders then find the order in question. Select return item/s from your order and we will complete your request and you will receive a link where you can download a returns label. You will require your Shipment Number eg. SHIP0123 provided to you in a notification email when your order shipped and your postcode eg. OL14 5AB.
Alternatively, you may find the return instructions on the packing slip included with your order.
Email: [email protected]
Tel : 01706 839714
Goods returned must be in the condition in which you received them and resalable. Refunds will only cover the cost of the goods, not the costs postage or returning the goods.
In the case that goods are damaged on delivery, or there is an error with your order you are entitled to a full refund, including delivery costs.
For further information, please visit our Terms and Conditions.
We will process refunds within 24 hrs once the goods have arrived back. During certain busy periods refunds may take upto 5 days to be processed and this is in addition to the bank's processing time, it can take anywhere from 5-10 business days to show up depending on the bank.
Note: International Shipping
If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. You must bear any such additional charges for customs clearance. You should note that customs policies vary widely from country to country; Water Street Gallery refers to each customer to contact their local customs office for further information. Shipping costs for international orders and any taxes incurred are non-refundable.