We always love to hear from our customers.
Feel free to call us during our business hours.
If you have an order enquiry please fill in a ticket request from your account, or use the chat widget in the bottom right corner on all pages of this site.
COVID 19 Announcement
The GALLERY NOW OPEN again with slightly reduced opening hrs ↓
Stay strong & Healthy and support those that you can
We have introduced the following measures :
Maximum 4 people in the gallery
2-meter distancing
Please resist touching
Use self dispencing Sanitiser at entrance / Gloves
No toilet facilities
We will continue to fulfil orders online and have taken measures to ensure all packaging and items ordered are fully sanitised, we value your custom.
Support your independent Gallery
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(NEW) OPENING HOURS
Monday –Saturday 10:30am – 4:30pm
Sunday 11:30am – 3:30pm
CLOSED TUESDAY
Or by Appointment
RSVP below for one of our PV invitations
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CONTACT
25 Water Street,
Todmorden,
OL14 5AB. UK
Phone 01706 839714
info @ waterstreetgallery.co.uk
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1 Shipping
1.1 Where do you ship to?
We ship pretty much all over the globe - Our delivery locations are covered by Royal Mail and UPS. During the checkout process all elements of your order including- weights / dimensions and your location are taken into account and calculations are automatically made. For more info on UPS + tracking
Click Here | For more info on RoyalMail + tracking
Click Here
1.2 How soon will I recieve my parcel ?
Our standard despatch time on the majority of items is 1-2 days. If you look out on each product page just above the Add to Cart button you will see a time. Artwork that is part of a current exhibition will be despatched after the last day and will be clearly marked. Some other items will have despatch times of 4-5 days for paletised or large / heavy items, lastly 6 - 8 days is the longest despatch time for some works of Art.
2 Returns
2.1 Can I return my item?
Should you change your mind or are not satisfied with your purchase, please contact us within 7 working days of receiving your order to request a refund or exchange.
To initiate a return, you must request a RMA. (Return Merchandise Authorisation) To do this please log in to your account on our website and complete a ticket from My Account. In the subject area of the new ticket please include RMA - Followed by your order number and in the message section include the reason for the return and suitable contact details. Any returned orders that have not been confirmed with a RMA may be required to pay for the return costs.
